Order status, returns and stock questions are the same twelve conversations all day. Shopify exposes everything needed to answer them properly.
How we connect it
Admin API and webhooks
What we automate with Shopify
- /01
Order status answering
A web or WhatsApp agent reading live order and courier data, identified from the phone number or email.
- /02
Returns handling
Eligibility checked, labels issued, exceptions routed with the history attached.
- /03
Stock and product questions
Answered from the live catalogue rather than a static FAQ that went stale in March.
- /04
Supplier purchasing
Purchase orders, confirmations and delivery paperwork matched automatically.
An example automation
Retailer example. An illustration, not a client result.
Questions about Shopify
Will it process refunds?
It can, once you want it to. We default to read-only and add write actions one at a time, each logged.
What about peak season?
That is the case for it. Volume triples and the agent does not need a rota.
Does it work with our theme?
The agent is a widget, so the theme is irrelevant. We match it to your type and colours.